Can Sophiie send booking confirmations via text?

Yes. Sophiie can automatically send appointment confirmations and reminders by SMS, helping customers stay informed and reducing no-shows.

Can I customise the SMS templates?

Yes. You can set templates, tone, and auto-responses so each message sounds like your business and fits the customer conversation.

Does Sophiie work with my existing phone number?

Sophiie can centralise SMS conversations around your current customer workflow. During onboarding, the team helps configure the right phone-number setup for your business.

Can customers reply to Sophiie's texts?

Yes. Customers can reply naturally, and Sophiie keeps the two-way conversation going in the same thread so context is never lost.

AI Text Messaging

Sophiie sends fast, friendly SMS replies to customer enquiries, quotes, and booking confirmations, so you never leave a customer waiting.

Try free

Inquiries

SCSarah ChenCallBooked in for 1pm today.4h

EDEmma DaviesNewConstant drip, even when it's off.6hHi - leaking tap in the kitchen, can you take a look?Of course, Emma. Is it dripping constantly or only when the tap's on?Book the jobFind a time and create the job card · Text Emma a confirmation

RPRaj PatelEmailFollowing up on last week's email.8h

SCSarah ChenWeb formWebsite form: bathroom vanity swap.2d

TBTom BradleyChatbotHow much for a hot water system?4d

How AI text messaging works

Are you free Thursday?8:12 AMreplied with two times

Running late9:47 AMSarah Chen told, new ETA

On my way10:30 AMsent to Raj Patel

Can you resend the quote?12:05 PMquote re-sent

What's your address?directions shared

All done, thanks!review link sent back

Are you free Thursday?8:12 AMreplied with two times

Running late9:47 AMSarah Chen told, new ETA

On my way10:30 AMsent to Raj Patel

Can you resend the quote?12:05 PMquote re-sent

Smart auto-Replies

Sophiie instantly replies to incoming texts with natural, context-aware responses tailored to your business.

SMS from Sarah Chen7:58 AMabout tomorrow's job

MMS photo received9:21 AMTom Bradley, hot water unit

Missed-call text11:14 AMauto-sent to Emma Davies

Thread updated1:36 PMMarco Reyes, 6 messages

Voicemail transcribedadded to conversation

Email linkedsame customer, one thread

SMS from Sarah Chen7:58 AMabout tomorrow's job

MMS photo received9:21 AMTom Bradley, hot water unit

Missed-call text11:14 AMauto-sent to Emma Davies

Thread updated1:36 PMMarco Reyes, 6 messages

Keep everything in one place

Every conversation tracked in one thread. No lost messages, no scattered inboxes, just one clean timeline.

Save time with suggestions

Whether it’s booking appointments, answering FAQs, or taking messages, Sophiie gets it done without breaking a sweat.

Jul 8 - Jul 13

Today, Jul 8

9:00 AM11:00 AM2:00 PM4:00 PM

Thu, Jul 10

8:00 AM10:00 AM1:30 PM

Sat, Jul 12

8:30 AM11:30 AM

RescheduleConfirm

Customised messaging

Set your tone, templates, and auto-responses. Sophiie texts like your team, not a robot.

Hear what your customers will hear

A live demo call from Sophiie. Two minutes, no sales pitch.

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Why tradies automate their texting

Sub-minute repliesEvery text replied to in under 60 seconds, day or night. No customer ever left on read.
Centralised messagingAll SMS conversations in one dashboard. No switching between apps or losing threads.
Professional toneEvery reply sounds polished and on-brand. Sophiie matches your business voice perfectly.
Booking confirmationsAutomatically send appointment confirmations and reminders via SMS. Reduce no-shows.
Quote follow-upsSophiie follows up on sent quotes via text, nudging customers to approve without being pushy.
Two-way textingCustomers can reply and Sophiie keeps the conversation going naturally. Real dialogue, not broadcasts.